E-Series FAQ

Press the battery capacity indicator (BCI) button. The lights will illuminate according to the battery's capacity level.

If the battery is 3 LED Indicators:

• 3 Green Lights- The battery is more than 75% capacity

• 2 Green Lights- The battery is between 35 and 75% capacity

• 1 Green Light- The Battery is less than 35% capacity

• Lights go out- The battery requires charging immediately

If the battery is 4 LED Indicators:

• 4 Green Lights- The battery is above 80% capacity

• 3 Green Lights- The battery is between 80% and 60% capacity

• 2 Green Lights- The battery is between 60% and 40% capacity

• 1 Green Light- The battery is between 40% and 20% capacity

• 1 Blinking Green Light- The battery is between 20% and 10%

• Lights go out- The battery is less than 10% capacity and requires charging immediately

This depends on the product and the features being used to the product.

Battery and charger have overheated. Allow the battery pack and charger to reach normal temperature. (Please refer to the manual for troubleshooting.)

Try to remove and reinsert the battery pack in the charger, try charging a different battery pack, unplug the charger and wait until the red LED goes out, then reconnect the plug to the power supply, and retry charging the product.

For the unit to start, make sure the battery is fully charged and properly inserted. After the battery is fully inserted, they will hear an audible click. Is there a safety key on this product? If so, make sure it is properly inserted. Once the start button has been pressed and held, pull the top bail towards the handle. The unit will not start if it is not started in this order.

In order to engage the self-propelled option on this unit, you must first start the unit and then pull the bottom lever up towards the handle. You can then adjust the speed of the unit using the variable speed lever.

Either the lawn being rough or uneven may cause this and/or it may be that the cutting height is not set properly. Please ensure the wheels move freely and you can move the wheels to higher height.

It is possible that wet grass is sticking to the bottom of the unit. When mulching ensure that, the grass is relatively dry. When mulching, ensure the mulching plugs is in place.

Blade is dull. In order to resolve this, they can either get their blades sharpened at a local repair center or they can purchase new blades for this unit through us.

1. Battery is not charged
   Charge the battery according to the battery and charger manual.

2. Incorrectly starting the unit
   Push and hold the start button and pull back on the top bail/lever.

3. The switch is defective
   The part might need to be replaced, Call Customer Service 1-888-227-9443.

4. The battery is not fully inserted in the mower
   Check the connection between the battery and the mower. Make sure the battery clicks into place.

1. The lawn is rough or uneven
   Check the mowing area.

2. The cutting height is not set properly
   Move wheels to a higher setting.

1. Wet grass clippings are sticking to the underside of the deck
   Wait until the grass dries before mowing.

2. The mulching plug is missing
   Check in the back of the mower under the back flap as the plug comes in the unit installed.

1. The grass is too tall or the blade height is to low
   Increase the blade height.

2. The grass catcher and blade drags in thick grass
   Empty the grass clippings from the grass catcher.

1. The blade is unbalanced and worn
   Replace the blade.

2. The motor shaft is bent
   Stop the motor, remove the safety (if the unit has one) and the battery. Turn the mower on its side. Inspect for damages. Repair the machine before you can start it again.

In regards to starting this unit ensure first that the customer is using a fully charged battery and that it is fully installed in the unit. They will then have to ensure that the chain is tensioned properly. They will first press the power button to the left of the rear handle. They will then press the safety button making the trigger operational wand will then squeeze the trigger. If the unit has a chain break, we need to make sure it is fully disengaged to start the chainsaw. (Look in the manual to see if it comes with one.)

This is caused by either a dull chain or backwards chain.

The unit uses standard bar and chain oil. You can purchase this from your local hardware store. It does not have to be a specific brand name.

Remove the side cover and ensure the bar is sitting in the adjustment peg and try again.

1. Check chain tension for over tightened condition.
   Loosen the chain tension if it is too tight. Refer to adjusting the chain tension earlier in the manual.

2. Contamination causes a blockage of the discharge port.
   Remove the guide bar and clean the discharge port.

3. Contamination causes a blockage of the oil tank.
   Clean the oil tank and add new oil.

4. Contamination causes a blockage of the guide bar and the oil tank cap.
   Clean the guide bar and the oil cap.

5. Contamination causes a blockage of the sprocket or guide wheels.
   Clean the sprocket and the guide wheel.

6. Chain oil tank is empty.
   Check oil tank.

1. Chain tension is too tight.
   Loosen the chain tension if it is too tight. Refer to adjusting the chain tension earlier in the manual.

2. Check guide bar and chain assembly.
   Refer to replacing the bar and chain earlier in this manual.

3. The guide bar and chain are damaged.
   Replace the guide bar and chain if it is necessary.

4. The motor is damaged.
   Remove the battery from the machine, remove the guide bar cover as well as the bar and chain, clean the machine and install the battery and start the unit. (If the sprocket rotates, it means the motor works properly. If not, contact customer support 1-888-227-9443.)

1. The chain is blunt.
   Sharpen or replace the chain.

2. The chain is tight or loose.
   Check the tension on the bar and the chain.

3. The chain is in the incorrect direction.
   Reverse the direction of the chain.

1. Chain brake is engaged.
   Refer to starting instruction in the manual.

2. Battery requires charging.
   Charge the battery. Refer to the battery and charger manual for correct charging procedures.

1. Chain saw is overloaded.
   Release the trigger to reset the internal circuit breaker, do not force the chain saw.

2. The chain is not lubricated.
   Lubricate the chain to decrease the friction. Do not let the guide bar and the chain operate without sufficient oil.

1. Operating temperature of thee machine is too high.
   Move the machine to a cool, dry location. Lest rest for 5-10 minutes at least. If the protection is frequent, extend the cooling time.

1. The chain brake is engaged.
   Pull the chain brake in the direction of the user to disengage it. (Check the manual to see if the unit comes with the chain brake.)

2. The machine and the battery are not connected correctly.
   Make sure the battery release button clicks when you install the battery into the unit.

3. The battery level is low.
   Charge the battery.

4. The lock out button and the trigger are not pushed at the same time.
   Push the lock-out button and hold and push the trigger to the start the machine.

5. The battery is too hot or cold.
   Refer to the battery and charger manual.

Ensure the battery is fully charged and properly inserted. After the battery is fully inserted, you will hear an audible click. And refer to the operations section on how to start the blower.

After turning on the product, hold the button above the handle.

In the product manual, you will find the product specifications. Air volume = Cubic feet per minute and Air speed = Miles per hour.

After turning on the product, on the right side, you will find a switch lever, turn it and release the trigger of the blower.

1. The battery pack is not installed tightly.
   Make sure that you tightly install the battery pack in the machine.

2. The battery pack is out of power.
   Charge the battery pack.

1. The power switch is defective.
   Contact customer support to look into the repair.

2. The motor is defective.
   Contact customer support to look into the repair.

3. The PCB board is defective.
   Contact customer support to look into the repair.

1. The air inlet or the tube outlet has a blockage.
   Remove the blockage.

1. The screw is loose.
   Tighten the screw with a Phillips head screwdriver.

While you operate the machine, the cutting line becomes shorter. You can adjust the length of the cutting line depending on the product advance type. For example, if you have a Bump Feeding Trimmer, tap the trimmers head against the ground while you operate the machine. The line will automatically release and the cut off blade will trim the line. To advance a line on an Auto-Feed trimmer, you will need to click the trigger located on the handle several times. (Do not pull on the string as it will tighten on the spool and this will cause the line not to come out. If still having an issue with the line remove the spool cover and the spool, unwind the spool a little and reinstall, and the try the unit again.)

Customers can order pre-wound spools by calling us here at the office. If their spool is still in good shape, they can purchase just the line from hardware stores such as Lowes and Canadian Tire.

If the serial number is GWA = 2021 or newer 0.095” can be used, if older use 0.080” line. Check in the manual under the line diameter section to find the size of line to use for the unit.

Both our and Ryobi attachments are compatible. Please reach out to a customer experience agent for a list.

1. Does the battery show a charge?
   Press the indicator button on the battery and the light will show the charge on the battery, if no lights come on the battery, the battery needs to be changed.

2. The lock-out button and trigger are not pushed at the same time.
   Pull/Push the lock out button and pull the trigger to start the machine.

3. No electrical contact between the machine and the battery pack.
   Remove the battery back, check contact and re install battery pack.

4. The guard is not attached to the machine.
   Remove the battery pack and attach the guard to the machine.

5. Heavy cutting line is used.
   Use only the recommended line that is listed in the manual. Check under the line diameter in technical data.

6. The grass winds around the motor shaft and the trimmer head.
   Stop the machine, remove the battery and remove the grass from the motor shaft and trimmer head.

7. The motor is overloaded.
   Remove the trimmer head from the grass, the motor will recover to work as soon as the load is removed. When you cut, move the trimmer head in and out of the grass to be cut and remove no more than 8” in pass.

8. The battery pack or machine is too hot.
   Cool the battery pack until its functions returns to normal, cool the machine for approximately 10 minutes.

9. The battery pack disconnected from the tool.
   Install the battery pack again.

10. Not enough line on spool.
    Install more line.

11. Lines are worn too short.
    Advance the cutting line.

12. Lines are tangled on the spool.
    Remove the lines from the spool and rewind the lines back onto the spool.

13. The machine is used incorrectly.
    Cut with the tip of the line, avoid stones, wall and other hard objects. Advance the cutting line regularly to keep full cutting width.

14. Cut tall grass at ground level.
    Cut tall grass from the top town, remove no more than 8” in each pass to prevent wrapping.

15. The cut off blades becomes dull.
    Sharpen the cut off blade with a file or replace it.

16. The line is worn down at one side and not advanced in time.
    Make sure the line on both sides is normal, advance the line.